Please read the policy, conditions and process carefully. They will give you essential information and guidelines about your rights and obligations as our customers concerning any purchase you make through us. The policy concerning the processing of the refund shall be following the clauses as set forth:

RETURN REQUESTS

Upon purchasing the products through the website, we accept returns on the products and orders. Should you wish to return the products or the order, you can place a request by contacting us within 7 days from the date of the receipt of the products.

All return requests are subject to confirmation from our end towards accepting the same. Please wait for our confirmation before you dispatch the products to us.

Further, you will be liable to ensure that the products are returned to us within 15 days from the date of the email confirmation from our end towards the acceptance. Should there be any delay in the return process from your end, we will cancel your return request.

To place a return request for your order, the product must

• Not be used
• Contain original packing, tags and bills
• Not be washed or tampered

Note: We do not pay or compensate you in any manner towards any charges and costs you incur to ship it back to us.

All products purchased from the sale section or during a sale period are non-returnable

You must email us at yogenpharma@gmail.com within 7 days of receiving the product, and we will accept the return. We do not pay for return shipping.

We do not offer reverse pick-up service as well.

PROCESSING OF REFUND

Note that we do not offer any refund towards any products purchased from us or through our website that have been returned to us. However, we will offer a Credit Note of the invoice amount based on the receipt of the product from your end and towards the confirmation of the same.

All Credit Notes shall be processed within 48-72 hours from receiving the returned products and upon the confirmation of processing credit notes by us.

We will undertake to process the quality check process (product should not be used and should contain original packaging and bill)

EXCHANGE

Exchange is not allowed. We request you to inform us within 7 days of receiving the product, and we will send a confirmation email regarding the exchange and return of the product in your possession.

To receive any product, you will be required to return the product to us as per the terms specified in the terms. 

CANCELLATION

As a User, you do not have the right to cancel your order upon placing the same.

The Company, at its sole discretion, may cancel any order(s):

if it suspects a User has undertaken a fraudulent transaction, or

if it suspects a User has undertaken a transaction that is not following the Terms of Use, in case of unavailability of a service, or for any reason outside the control of the Company, including causes for delivery-related logistical difficulties.

if the Company does not want to do business with the User

If a User is not available at the registered address at the time of delivery and if the User is unavailable to pick up the call, the order will stand cancelled by the Company.

The Company maintains a negative list of all fraudulent transactions and non-complying users. It reserves the right to deny access to such Users at any time or cancel any orders placed by them in future.

Non-returnable items: 

We take utmost care to ensure the quality of our products, especially for newborn babies. Therefore, please note that all newborn baby items, including [teethers, toothbrushes, feeders, newborn accessories], are non-refundable and non-returnable. This policy is in place to maintain the safety and hygiene of our products for our little ones.